Overview

After watching the analytics for Stash users begin switching from desktop use to mobile use, I recommended we pursue a responsive site redesign.  Once we had the majority of the main screens completed, I ran 2 rounds of usability test.

Process

Since this project was on a tight timeline, we had not been able to do any user interviews prior to designing the site, so usability testing was key to determine where we had made incorrect assumptions and find any usability issues.

To begin, I created a research plan that outlined the scope of the usability test so all were clear on the type of data we planned to collect and to give development priority on which screens to have completed.  I then created a discussion guide for me to use as I moderated the test, and for the note taker to follow the flow of the test.

The first round of tests were on desktop only, which yielded a list of bugs and usability errors for us to correct.  After these were completed, I conducted a second round of test that were completed on the user’s mobile phone.  I wanted to see what issues might be unique to the mobile experience.

Following both tests, I created 2 findings and recommendations reports.  One report was sent to the stakeholders on the project to give them insight into what I discovered.  The second report was in spreadsheet format and was given to design and dev for them to fix bugs that were uncovered.